Welcome to FILAMENTAL®’s Website

Thank you for visiting FILAMENTAL®’s website. This site is owned and operated by FILAMENTAL COL SAS, registered under NIT 901713418-3 (hereinafter, “FILAMENTAL®”). Our official contact email is info@filamental.shop, and we can also be reached at +57 317 894 9051.

Please carefully review the Terms and Conditions outlined in this document, as any use of the FILAMENTAL® website constitutes acceptance of these Terms and Conditions.

Privacy Policy

Any personal data or material submitted to FILAMENTAL®’s website is subject to our Privacy and Data Protection Policy, which can be found at www.filamental.shop. Please review this policy carefully, as all personal data processing conducted through FILAMENTAL®’s website adheres to its provisions, as well as the applicable legal framework, including Law 1581 of 2012 and Regulatory Decree 1377 of 2013.

Data Transmission

Any non-personal communication or material transmitted to this website via email or any other means, including data, questions, comments, suggestions, or similar content, will be treated as non-confidential and non-proprietary. Any material you submit or publish becomes the property of FILAMENTAL® and may be used for any purpose, including but not limited to reproduction, disclosure, transmission, publication, distribution, and marketing.

Additionally, FILAMENTAL® is free to use any ideas, artwork, inventions, developments, suggestions, or concepts included in any communication sent to this website for purposes such as product development, manufacturing, advertising, or marketing—without compensation to the sender.

By submitting any material, you warrant that you own the rights to the content, that it is not defamatory, and that its use by FILAMENTAL® does not violate the rights of third parties or any applicable laws. FILAMENTAL® is not obligated to use any submitted material.

Intellectual Property Rights

All trademarks, logos, designs, and intellectual property displayed on this website (collectively, “Trademarks”) belong to their rightful owners and are exclusively reserved. Nothing contained on this website should be interpreted as granting a license or right to use any Trademark without the express prior authorization of its owner. The total or partial reproduction and unauthorized use of any Trademark displayed on this website is strictly prohibited.

External Links

This website may contain links to external sites. FILAMENTAL® does not assume responsibility for the content, accuracy, or operation of third-party websites. These links are provided in good faith, and FILAMENTAL® is not liable for any modifications made to external sites after a link has been provided. The inclusion of a link does not imply FILAMENTAL®’s endorsement of the third-party site.We strongly recommend reviewing the legal and privacy policies of any external websites you visit.

Liability Limitations

Your use of this website is at your own risk. FILAMENTAL® will not be liable for errors in product delivery when the consumer-provided shipping address contains inaccuracies, typographical errors, or missing information.FILAMENTAL® and any parties involved in creating, producing, or delivering this website are not responsible for any direct, incidental, consequential, indirect, special, or punitive damages arising from:

• Access, use, or inability to use this website

• Changes in website content

• External links leading to third-party websites

• Any loss suffered due to computer viruses from accessing or downloading materials from this website.

Downloading material from this website is done at your own risk.

Shipping Policy

Delivery Times

Orders placed through FILAMENTAL®’s website are typically delivered within 3 to 5 business days from the order confirmation date. However, for remote areas, delivery may take up to 10 business days.For MAKE YOUR OWN products, processing time is 5 to 10 business days before shipment. Once dispatched, standard delivery times apply.

FILAMENTAL® is not responsible for delays caused by force majeure, unforeseen circumstances, or situations beyond our control. We are also not liable for failed deliveries due to incorrect or incomplete addresses provided by the customer.

Lost or Missing Packages

If a package is lost or does not arrive, FILAMENTAL® will work directly with the shipping carrier to initiate an investigation. The carrier is responsible for resolving the issue, and any claims must be processed through them. If the carrier is unable to provide a solution, FILAMENTAL® will assess the case and explore possible next steps, which may include arranging a replacement shipment where applicable.

Import Duties & Taxes

For shipments to Ecuador, Europe, and other applicable countries, local customs authorities may impose import duties or taxes before delivery. These charges are not included in the product price or shipping cost and must be covered by the customer.

Typically, DHL cannot deliver packages until these fees have been paid. FILAMENTAL® has no control over these charges and is not responsible for additional fees applied by customs. Customers are advised to review their country’s import policies before making a purchase.

Order Cancellations

Once an order has been placed and payment has been processed, cancellations are not accepted. However, customers may exercise their right of withdrawal where applicable. Please note that MAKE YOUR OWN products are non-refundable, as they are customized and made-to-order.

Product Exchanges

Exchange Conditions

• MAKE YOUR OWN products cannot be exchanged.

• If the exchange request is made before the order has been shipped and the requested item is available, the exchange may be accepted.

• If the exchange request is made after the order has been shipped, the exchange will only be processed under the following conditions:

• The customer covers all shipping costs, including the return of the original product and the shipment of the new product.

• The item must be unused, in perfect condition, and include its original packaging.

• The requested item for exchange must be available in stock.

Product Warranty

All FILAMENTAL® products come with a 2-month warranty, unless otherwise required by law. The warranty begins from the date of product delivery.To submit a warranty request, please contact info@filamental.shop with proof of purchase and details of the issue. The item may be subject to a technical review before the claim is approved.

The warranty does not cover:

• Scratches, dents, or marks due to normal wear and tear

• Damage caused by drops, improper storage, or unauthorized repairs

• Failure to follow product care instructions

If the product qualifies for a warranty claim, FILAMENTAL® may choose to repair, replace, or refund the item. If repairs are needed after the warranty period expires, the customer will be responsible for any associated costs.

Prohibited Activities

Users are prohibited from engaging in activities deemed inappropriate by FILAMENTAL®, including but not limited to:

• Violating personal privacy or legal rights

• Defaming FILAMENTAL® or third parties

• Uploading files containing viruses or malware

• Publishing unauthorized content that may harm FILAMENTAL® or third parties

Jurisdiction & Applicable Law

FILAMENTAL®’s website, products, and content are intended for Colombian consumers. Any dispute or claim arising from the use of this website is governed by Colombian law and falls under the exclusive jurisdiction of Colombian courts.

Cookies Policy

FILAMENTAL® uses tracking technology (“cookies”). Please refer to our Privacy Policy for details on how we process personal data and use cookies.

Customer Service & Claims

For any inquiries, complaints, or claims, FILAMENTAL® provides the following contact channel: info@filamental.shop. All requests will be reviewed and responded to within 15 business days from the date of submission.

Legal Notice Updates

FILAMENTAL® reserves the right to modify or update this notice at any time. We encourage you to check this page periodically to stay informed of any changes.