Delivery Times

Orders placed through FILAMENTAL®’s website are typically delivered within 3 to 5 business days from the order confirmation date. However, for remote areas, delivery may take up to 10 business days. For MAKE YOUR OWN products, processing time is 5 to 10 business days before shipment. Once dispatched, standard delivery times apply.

Please note that FILAMENTAL® is not responsible for delays caused by force majeure, unforeseen circumstances, or situations beyond our control. Additionally, we are not liable for failed deliveries due to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

If a package is lost or does not arrive, FILAMENTAL® will work directly with the shipping carrier to investigate the issue. The carrier is responsible for resolving the situation, and any claims must be processed through them. If the carrier is unable to provide a solution, we will assess the case and explore possible next steps, which may include arranging a replacement shipment where applicable.

Order Cancellations

Once an order has been placed and payment has been processed, cancellations are not accepted. However, customers may exercise their right of withdrawal where applicable. Please note that MAKE YOUR OWN products are non-refundable, as they are customized and made-to-order.

Import Duties & Taxes

For shipments to Spain, France, Italy, Germany, Ecuador, Mexico, Peru, and other applicable countries, local customs authorities may impose import taxes or duties upon delivery. These charges are determined by each country’s regulations and are not included in the product price or shipping cost.

FILAMENTAL® has no control over these charges and is not responsible for additional fees applied by customs. Customers are advised to review their country’s import policies before making a purchase.